Fast shipping across the USASecure checkout14-day returns on eligible itemsSupport: +1 256-619-2267New finds added every weekGift cards delivered by emailFast shipping across the USASecure checkout14-day returns on eligible itemsSupport: +1 256-619-2267New finds added every weekGift cards delivered by email
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Refund Policy

Our returns, cancellations and refunds explained in plain language.

Last updated: October 8, 2026

Our commitment

We want you to be happy with every order from Shop Motive Hub. If something is not right, this policy explains how to cancel, return or get a refund.

Cancelling an order

You may cancel your order within 14 days of receiving it without giving a reason. To cancel, contact us with a clear statement of your decision:

If your order has not shipped yet, we will cancel it and refund you in full.

Return eligibility

To be eligible for a return:

  • The item must have been delivered within the last 14 days
  • It must be unused and in its original packaging, with all accessories and paperwork
  • You must include your order number or proof of purchase

Items that cannot be returned

  • Gift cards and digital codes once delivered
  • Software licenses that have been activated or redeemed
  • Opened food and beverage items, or items that spoil quickly
  • Opened supplements, skincare, hair care and personal-care items, for health and hygiene reasons
  • Items made or personalized to your specifications

We may refuse returns that do not meet these conditions, at our sole discretion.

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery at support@shopmotivehub.com with your order number and a photo. We will arrange a replacement or full refund, including shipping costs.

How to return an item

Contact us first so we can give you return instructions. Please do not send items back without a return authorization. Unless the return is due to our error, you are responsible for return shipping costs. We recommend a trackable shipping service, as we cannot be responsible for items lost in transit. Our returns address is:
Shop Motive Hub Returns, 1357 Co Rd 261, Fort Payne, AL 35967, USA

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 14 days of us receiving the returned item. Your bank or card issuer may take a few extra days to post the credit.

Sale items and gifts

Items bought at a sale price are refunded at the price you paid. If an item was marked as a gift when purchased and shipped to you, you will receive store credit for the value of your return.

Governing law

This policy is governed by the laws of the State of Alabama and does not limit any rights you have under applicable consumer protection law.

Questions

Shop Motive Hub
1357 Co Rd 261
Fort Payne, AL 35967, USA
Phone: +1 256-619-2267
Email: support@shopmotivehub.com